Our minimum time costs $10 for a 5-minute call. When you call in to pay by phone we authorize your card the $10. So, if you talk 3 minutes or the full 5 minutes it’s still $10. You are automatically billed once you hang up the phone.

When you EXTEND a call we will authorize your card for 20 additional minutes of time which is $40. Because you are extending the call you are not “charged” $40. It is a HOLD of funds. When you connect back to our Agent and continue your call you are not billed until that call is done.

So, if you only talk an extra 3 minutes you are actually only billed for those 3 minutes which would be another $6. Once the call is billed by the system the $40 disappears and becomes the $6.

Our system will not authorize their card until the agent presses 1 to accept the call. So, if for some reason the Agent that you selected does not answer the phone or does not accept your call then you will not have a hold on your card. You can simply make another choice.

A “hold” on your funds will typically last anywhere from 24 hours to 3 days. At that time YOUR bank will drop the authorization. We do not have control over how long your bank puts your funds on hold. If it is a debit card that you are using that will likely depend on your banks opinion about your spending habits.

If you have a hold on your card by our company and did not do a call that authorization can be removed. You can call your bank after 24 hours and ask them to release the funds. We cannot do anything about a hold through your bank.

If you would like more information about authorizations then please visit this link below for a very detailed explanation.